TPS Response Vintage

Free Shipping on Retail Sticks

We are proud to offer FREE SHIPPING on all Retail sticks with a minimum spend of $100. This is applied as a $20 shipping rate discount, enough to cover the $19.99 flat rate charged to most locations. If a more expensive shipping option is selected, such as Express Shipping, $20 will still be deducted from the shipping cost.

Fulfillment & Delivery Time

When you need a stick, you often need it ASAP. Whether your go-to weapon just broke or you need a replacement quickly, we get it. That’s why HockeyStickMan places a strong emphasis on getting your new stick into your hands as fast as possible.

We aim to have orders fulfilled by the next business day, if not the same day. Once fulfilled, your stick will arrive within the advertised business-day timeline for the shipping service you selected.

HockeyStickMan fulfills orders seven days a week. After fulfillment, you’ll receive a shipping confirmation with tracking details sent to the email used at checkout. Please note that most carriers do not pick up shipments on weekends, and tracking updates may not appear until the following business day. As a result, orders placed on Friday may not show tracking movement until Monday.

Please note:

• We ship primarily via FedEx or UPS. In some remote areas, Canada Post or USPS may be used, which can result in longer delivery times.
• Advertised shipping timelines reflect typical business-day transit times once the courier has scanned the package.
• The flat rate shipping fee (when Free Shipping does not apply) does not fully cover the cost of shipping a hockey stick. The remaining cost is absorbed by HockeyStickMan.

Return Eligibility

1. A stick is eligible for return or exchange only if it remains unused, untaped, and unaltered. If these conditions are not met, returns will not be accepted, no exceptions.
2. Returns must be initiated within 30 days of receiving the item. Requests submitted after this period will not be accepted.
3. Customers are responsible for a $20 flat-rate return shipping fee.
4. In the case of an exchange, HockeyStickMan covers the cost of shipping the replacement item back to the customer.
5. If a return is submitted for an item that does not meet the eligibility criteria outlined above, no refund or credit will be issued.

Submit your return request through the returns portal here.

Retail Sticks

HockeyStickMan offers a selection of retail sticks just like you’d find at any traditional hockey store. We carry retail models to round out our lineup and ensure we’re covering every option you might be looking for. As an added bonus, all retail sticks ship free of charge.

One-Time Full Replacement Warranty (30 Days)

Retail model sticks are eligible for a standard 30-day manufacturer’s warranty from the date of purchase, issued through HockeyStickMan. If a stick breaks within this period, an exact replacement of the original stick purchased will be awarded.

If an exact replacement is no longer available, the full purchase value of the stick (before taxes) will be issued as a HockeyStickMan gift card. This credit can be used at any time toward a replacement or other products.

1. Customers must provide evidence of the broken stick by either bringing it to an HSM location or filing a warranty claim within 30 days of purchase. Failure to do so voids eligibility for warranty coverage.
2. Any replacement stick, whether issued directly or purchased using warranty credit, does not come with additional warranty coverage.
3. Warranty parameters for retail sticks are set by the manufacturers. As such, timelines and conditions are not flexible, as replacements are issued by the manufacturer, not HockeyStickMan.

What Classifies as a Break

The following damage qualifies as a broken stick eligible for warranty:

1. A complete break in the shaft or blade of the stick.
2. A partial break or crack in the shaft or blade that renders the stick unusable.

What Does Not Classify as a Break

The following types of damage do not qualify for warranty coverage:

1. Surface marks or scuffing.
2. Cosmetic scratches in the shaft or blade that do not travel through the carbon fiber.
3. Soft or “spongy” blades that still maintain full rigidity.
4. Whippy or “whipped-out” sticks.
5. Chips in the blade or shaft.

Please note: Warranty coverage applies only to breakage during normal, routine use. Items that have been abused, neglected, or misused are not eligible for warranty.

Submit Your Warranty Claim

To submit your retail stick warranty claim, please click here